Wednesday, April 1, 2015
Wednesday, March 11, 2015
Top 10 buzz words in call center technology
Call center technology is constantly evolving, so it can be difficult to keep track of the latest innovations in the market. We've compiled this list of the top 10 call center technologies to consider for today's call centers.
Thursday, March 5, 2015
Friday, February 27, 2015
Thursday, February 26, 2015
How to improve call center quality and performance - Infographic
Improving call center quality and performance means looking at the way each employee handles calls. The employee must treat each customer with respect and take all the appropriate steps in order to ensure that the call is handled correctly. Poor quality can upset customers and reduce your profit.
Wednesday, February 25, 2015
Tuesday, February 24, 2015
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